Support

The accomplished BPAV team has years of experience designing, building and managing highly advanced Audio-Visual solutions that enhance our client’s abilities to connect, communicate and collaborate.

We deliver the full scope of technical support, from small upgrades to large global implementations and everything in between.

AV Suport desk

Our service packages can keep your audio visual equipment performing at its very best. Our Service Level Agreements (SLA's) are designed to minimise risk of system failure, provide rapid resolution, and maximise the return of your AV investment. Whatever the size of your AV estate, with our service packages, you can be confident in the quality of the service you receive from us.

Dedicated telephone assistance
Dedicated email & video call support
Field engineering services
Advanced hardware
Remote fault diagnosis & monitoring
Deployment of firmware & software updates
Inventory & compliance reporting
System training
Global coverage

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Remote support

Remotely and securely accessing your AV facilities remotely allows our engineers to resolve any issues without making a physical visit to your site. This substantially increases immediate fault resolution, dramatically reducing system downtime.

Of course, if an issue is discovered that can not be resolved remotely, an onsite AV service and maintenance engineer visit will be promptly arranged. You can rest assured that our engineers will have your best interests at heart working to get your facility fully operational with maximum efficiency.

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Onsite Engineering

In the event that a fault cannot be fixed remotely an engineer will be dispatched to site within the contracted response SLA.

Working within a defined service management SLA our engineers are controlled and managed from our support desk and are skilled, certified, and experienced across a range of AV and VC technologies and products. The engineers have direct access to both subject matter experts and Manufacturer Support partner portals.

Software upgrades

By remotely monitoring and upgrading software versions, BPAV will keep your technology running at optimal performance, whilst regular diagnostic checks will flag potential issues for resolution by our team before they could ever become visible to the user.

There are no geographical limitations or size of estate we can’t service. From a single room to organisation-wide, across continents or just in the UK.

System health check

An audio visual health check can help you determine if your existing equipment is working correctly or if it needs repair or maintenance. Maintaining your equipment through regular health checks is far more cost effective than replacing AV equipment. It can assist with accurately budgeting for hardware refresh and replacements. Our health checks can identify and report on your existing infrastructure and provide upgrade suitability.